FREQUENTLY ASKED QUESTIONS (FAQ’s)
How long does it typically take to process my order? Cake appreciates your business and it is our goal to get your order out of the kitchen as quickly as possible! Standard orders are processed within 3-4 days, orders placed on Saturdays, Sundays, and holidays will be processed the following business day. Please allow 3-5 business days for standard shipping.
How do I track my order?
Once your order has been shipped, you will receive an email confirmation with your UPS or FedEx tracking number. You are then able to go to the carrier's website to track your order. Please contact customer care at email@example.com
or call toll-free at 1-866-648-2843 Monday through Friday, 9a.m.-5 p.m.(est) for more detailed information.Can I add a promotion to my previous order?
Unfortunately, current promotions may not be redeemed against prior orders. We appreciate your understanding and hope that you will continue to check your cake emails for the freshest sales and weekly updates.
The item I wanted is out of stock, what should I do?
It's true, some of our goodies just sell like hot cakes! We do apologize in advance should this happen and we ask that you check back in a few days. Please email firstname.lastname@example.org
or call Cake Beauty toll-free at 1-866-648-2843 Monday through Friday, 9a.m.-5 p.m.(est) for more detailed information..
My product arrived damaged. What do I do?
We apologize that your package arrived damaged. Cake Beauty shipments are inspected multiple times before they are shipped out; however, we recognize that damage may occur in transit. If you receive a damaged product, please contact customer care within 3 days of receiving your order at email@example.com
Monday through Friday, 9a.m.-5 p.m. (est).
I submitted my order, but want to change of add a product. What do I do?
Once you have submitted your order and wish to change it, please email firstname.lastname@example.org
or call Cake Beauty toll-free at 1-866-648-2843 Monday through Friday, 9a.m.-5 p.m.(est) for assistance
I received my order, and I changed my mind and don’t want my order or an item?
If you don’t like your ‘piece’ of cake that’s ok….everyone’s tastes are different. We hope that you will find another ‘piece’ in our collection that you will enjoy more. Should you decide that you need to return an item, we will refund your purchase with original receipt. Cake Beauty will accept returned items in the original packaging within 15 days of purchase. All refunds are credited to the original pay method- no cash refunds. Of course, we cannot take returns on overly used products- you can’t have your cake and eat it too this time…Does Cake have a catalog?
In an effort to be environmentally friendly, we have chosen to use our web site, www.cakebeauty.com
, as our online catalog. Our web site features available products, key ingredients, email sign up, retailers, upcoming events and new product details.
Does Cake Beauty test on animals? We absolutely DO NOT conduct animal testing with Cake Beauty products. We use only ingredients that have been deemed safe by Health Canada & FDA regulations and are fully committed to testing on “beauty junkies” only to ensure the safety of our products.
Are any of your ingredients derived from animals? The only ingredients that we use that are derived from animals/insects are: milk proteins (derived from whole milk of cows), beeswax & raw honey (derived from bees)
Do any of your products contain gluten? The only product that contains gluten derived from wheat protein is satin sugar replenishing hair conditioner. PLEASE NOTE: if you have celiac disease, severe allergies or any sensitivities we recommend that you read all ingredient labels very carefully and consult your physician when in doubt.
Where are Cake Beauty’s products made? Cake Beauty is proudly Canadian and all of our products are made locally within Ontario, Canada.
What are parabens? Parabens such as propylparaben, ethylparaben and butylparaben are synthetic preservatives commonly used in cosmetics and personal care products like shampoo, skin cream and deodorant. Parebens are suspected to be endocrine disruptors, and have been found to mimic estrogen in some laboratory tests. Many people have allergic reactions to these preservatives causing skin rashes and irritation. Needless to say, there is a great ongoing debate as to the safety of products containing parabens hence Cake Beauty moved to remove all parabens from our products in 2007. We are 100% paraben free.